All sales are final. We only accept replacement requests for items damaged in transit.
Refunds and Exchanges
- To be eligible for a replacement, you must first contact us within seven days of receiving the item(s) to alert us of the damage.
- Please return the damaged item to us. Upon receipt of the damaged item, we will ship a replacement, if available. If a replacement is unavailable, we will refund the total purchase price of your order using the payment method provided at checkout.
- To complete your return, we require a receipt or proof of purchase (Order#).
- Gift cards
- Discounted item(s)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement request. Your replacement will be processed and sent within seven business days if approved.
Sale items (if applicable)
Only regular priced items may be replaced if damaged in transit. Unfortunately, sale items cannot be refunded or replaced.
Exchanges (if applicable)
We only replace items if they are damaged. If you need to exchange it for the same thing, contact us and return your item to us as described above.
To return your product, you should contact us before shipping the item.
You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Lost or Stolen Packages
ENELES (enelesskin.com) is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, ENELES (enelesskin.com) will ensure delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
For Replacement Requests:
Please email: firstname.lastname@example.org